Questions & Answers

Products & Ingredients

  • Yes. Our clinical study included all skin types because we believe every bottom deserves some Buddle love.

  • Yes. Our products have been proven safe for sensitive skin. Our products are dermatologist- and pediatrician-tested on all skin types, including sensitive skin.

  • Yes. All of our products have undergone rigorous safety, tolerability and efficacy testing, including a clinical study under the direction and observation of board certified medical doctors.

  • If there is not diaper rash present, then you'll use the Prevention Protocol. If there is diaper rash present or it looks like diaper rash is starting to form, use the Treatment Protocol. Learn more about the system.

  • No. Clean Cheeks Foam Cleanser should only be use for poopy-diaper changes.

    For wet-only diapers changes, we recommend using your wipe of choice to clean the area. Allow it to dry and then re-apply Rash Rescue (if baby has diaper rash) or Bottom Buddy (if baby does not have diaper rash).

  • No. Never. We are animal lovers and wouldn't think of it.

  • Yes. All our products are EWG verified. Click the link here to check them out!

  • Great question!

    The first thing to understand is infant and baby skin is not fully developed until after the first year of life, usually between 12-18 months. Immature skin is more permeable. All of this to say that newborn skin is still developing and is therefore more fragile and susceptible to irritation and infections.

    There are multiple reasons Diaper rash can happen. Some reasons are skin immaturity, leaving a dirty diaper on too long, changes in diet which trigger changes in microbiota and stool pH, and when baby is taking certain medications all of these can disrupt the skin.

    The Buddle Diaper Rash system is specifically designed to help support baby's skin repair response by providing the right nourishment for baby's maturing skin while working to provide a protective barrier from further external irritants, providing the skin the time it needs to repair.

  • Unfortunately, we do not offer international shipping at this time.

  • If you're not 100% happy with your purchase, you can return the item for a full refund within thirty (30) days of the delivery date regardless of whether the item has been opened or not.

    Got busy and it's longer than 30 days, no worries! Contact our Customer Care Team at hello@buddleskincare.com or (833) 777-6880.

    To provide the best service possible, all product-related inquiries or requests should go through our Customer Care Team.

    Please note:
    • All shipping and handling charges will be deducted from your reimbursement unless the package was incorrectly shipped or you a received defective product.
    • We are only able to accept returns for products purchased on our website.
    • Product purchased through a third party, such as Amazon or another retailer, must be processed through the third party from which the product was purchased.
  • Don't be bashful with the diaper cream. Remember, part of the purpose of Buddle's diaper creams are to protect baby's bottom from external irritants. The other purpose is to nourish, repair, and strengthen the skin barrier. The thicker the layer, the better the protection. Apply the cream like you're frosting a cake. We just don't recommend eating that cake! LOL!

  • We recommend using the Buddle Paddle Pal Diaper Cream Applicator. It's easier to apply and is cleaner than hands. Made from BPA-free antimicrobial silicone, the Paddle Pal Applicator can provide a more sanitary and soothing experience for both Mom and baby! Learn more about Paddle Pal.

  • Don't be bashful! The thicker the layer, the better the protection.

    Apply the cream like you're frosting a cake. We recommend using the Paddle Pal Diaper Cream Applicator to apply diaper cream, especially if an active case of diaper rash is present.

  • If your baby has diaper rash, you always want to fully cover the affected area, making sure you extend coverage beyond the affected area. Once complete, you should not be able to see any skin or diaper rash where Buddle Rash Rescue is applied.

    If your baby does not have diaper rash, make sure you fully cover the area where their skin is likely to come in contact with poop and/or pee. Once complete, you should not be able to see any skin where Buddle Bottom Buddy was applied.

  • Bottom Buddy and Rash Rescue have different ingredients and different purposes.

    Bottom Buddy is formulated to prevent diaper rash from occurring, and Rash Rescue is formulated to heal the skin when diaper rash does occur.

    Bottom Buddy contains 20% zinc oxide, while Rash Rescue contains 40% zinc oxide which makes it thicker.

    You can think of Rash Rescue as a deep conditioner compared to your daily conditioner.

  • Absolutely! Buddle Clean Cheeks Foam Cleanser can be used externally on other skin, like hands. Keep out of the eyes.

  • Parents in our clinical study reported seeing improvement in just two days. Even if the rash is responding well to treatment, continue using the treat protocol for two weeks to ensure it is completely gone.

  • In the clinical trial, people who used the Treatment Protocol for 2 weeks saw no reoccurrence of diaper rash during the 4-week study period.

    In short, there is no harm in stopping the protocol before two weeks. Just know that the chance of reoccurrence may increase.

  • If your baby's condition worsens or the symptoms last more than 7 days or clear up and occur again within a few days, discontinue use of Buddle and contact your healthcare provider to better assess what is going on as there may be other factors at play, such as yeast.

  • We take the safety of our little ones and yours extremely seriously. All Buddle products have been through rigorous safety and tolerability testing on all skin types, including sensitive skin.

    We are parents too, so please don't hesitate to reach out if you have any questions or would simply like to learn more. We're here to help!

  • All our products are manufactured in the USA in FDA registered and inspected facilities using FDA-compliant current Good Manufacturing Practices (cGMPs).

    Our Company has a Quality-first culture. We have an FDA-compliant Quality Management System (QMS) and we take the safety and quality of our products seriously to ensure that your family can consistently trust our products.

  • No. None of our products contain parabens.

  • We source the best ingredients from around the world, using natural and organic ingredients when and where it makes sense to do so.

    Sometimes natural and/or organic ingredients are not the most effective or safest option for what the product is designed for.

  • Our ingredients do not contain gluten. For your convenience, we have full ingredient lists on each product page.

  • No, none of our products contain fragrances.

  • As with all other baby and household products, you should always keep Buddle products out of your baby's reach.

    If oral ingestion or contact occurs, use a damp, clean washcloth to wipe the child's mouth out and contact Poison Control at (800) 222-1222 for recommendations.

    If contact with the eyes occur, immediately cleanse the eye areas with a warm moist cloth and rinse the eyes with saline.

    Call Poison Control toll-free at (800) 222-1222, and notify your child's physician's office.

  • Yes. All of our products have the expiration date on the product packaging.

Skincare Science

  • The microbiome refers to the collection of microorganisms, including bacteria, fungi, and viruses, that reside on the skin's surface. In a healthy microbiome, there is a balanced and diverse community of these microorganisms that contribute to the overall health of the skin.

    When it comes to diaper rash, an imbalance or disruption in the skin microbiome can contribute to its development. Certain factors, such as prolonged exposure to moisture, friction, and irritants in diapers, can disrupt the natural balance of the microbiome. This disruption can lead to an overgrowth of harmful microorganisms and a decrease in the beneficial ones, making the skin more susceptible to inflammation and infection.

    Maintaining a healthy microbiome involves practices that support the beneficial microorganisms in the skin. By promoting a diverse and balanced microbiome through proper hygiene practices and using products that support its health, we can help reduce the risk of diaper rash and improve its management if it does occur.

  • The diaper microenvironment refers to the complexity of factors at work inside the diaper environment.

    To keep it simple, the key factors are overhydration of the skin, increased temperature, humidity, hostile irritants (poop and pee), friction, high skin pH, and the intersection of the gut microbiome with the skin microbiome.

    Managing this hostile and occluded environment is critical to preventing skin breakdown and epidermal barrier disruption which leads to rash and irritation.

  • There is no scientific evidence supporting a direct connection between certain foods and the incidence of diaper rash.

    That said, it's not uncommon to see the incidence of diaper rash increase when a child transitions from one diet to another or when new food sources are introduced. These dietary changes can cause the composition and frequency of their poop to change which can lead to diaper rash. Furthermore, the acids found in some foods can increase the incidence of diaper rash as well.

    If you are concerned that the food your child is eating could be a cause or trigger for diaper rash, please consult your healthcare professional to discuss.

  • There is no scientific evidence supporting a direct connection between the foods Mom eats and the incidence of diaper rash in breastfed babies.

    That's not to say there is not some type of association, it's just not published in scientific literature. It is pretty well established that the food a breastfeeding Mom eats can cause baby to have a reaction, which could including diaper rash.

    If you are concerned the food you are eating is causing your breastfed baby to have a reaction, please consult your healthcare professional to discuss.

  • In general, if your baby's bottom looks irritated and red, it's likely diaper rash.

    Diaper rash is a general term used to describe inflammatory reactions of the skin in the diaper region. There are many different types of diaper rash and different levels of severity. The five most common types of diaper rash are (1) irritant contact dermatitis, (2) allergic contact dermatitis, (3) yeast (candida), (4) bacterial, and (5) perianal strep (streptococcus pyogenes).

    There are other skin conditions that may look like diaper rash. So, if you have a question about what's going on with your baby's skin it's always good practice to consult your healthcare professional.

  • Great question! An overgrowth of candida (a type of fungus common to the digestive tract) can occur in the diaper region and cause a yeast diaper rash. Yeast diaper rashes tend to be worse in the folds around the groin and may have inflamed patches with defined edges and pimple-like bumps.

    In severe cases, the skin may be cracked or develop sores that ooze or bleed.

    If you suspect your baby has a yeast diaper rash, see your healthcare professional as soon as possible as only they can accurately diagnose the condition.

  • Honestly it depends. Some last 24-28 hours and some can last longer. With the right treatment, your baby's diaper rash should clear up within 7 days.

    If your baby's condition worsens or the symptoms last more than 7 days or clear up and occurs again within a few days, discontinue use of Buddle and contact your healthcare provider to better assess what is going on as there may be other factors at play, such as yeast.

  • If your baby's condition worsens or the symptoms last more than 7 days or clear up and occurs again within a few days, discontinue use of Buddle and contact your healthcare provider to better assess what is going on as there may be other factors at play, such as yeast.

  • Yes. We take the safety of our little ones and yours extremely seriously. All Buddle products have been through rigorous safety and tolerability testing on all skin types, including sensitive skin.

    We are parents too, so please don't hesitate to reach out if you have any questions or would simply like to learn more. We're here to help!

  • Yes. We've been there and our hearts go out to you if your baby has this type of diaper rash.

    The products in the Buddle Diaper Rash System and designed to be gentle and soothing for baby's skin even in the case of open soars.

Buddle Promise

  • One of our core beliefs is to love others which is infused into everything we do.

    The Buddle Promise is our commitment to you to provide your family with products you can trust and a worry-free experience you are 100% happy with.

    Click here to learn more about The Buddle Promise.

Orders, Shipping & Delivery

  • FREE Shipping for orders over $55*.

    *Free shipping is based on the subtotal amount before any discounts and/or taxes are applied.
  • For orders within the 48 contiguous US states:

    • Expedited shipping (2-3 business days) is our standard because you deserve it!
    • FREE shipping for orders over $55*.
    • $4.95 shipping for orders below $55*
    We also ship to Hawaii, Alaska, and Puerto Rico for a flat fee of $5.95 (7-8 business days).

    *Free shipping is based on the subtotal amount before any discounts and/or taxes are applied.
  • We are committed to getting your order out as quickly as possible.

    Below are the general guidelines which excludes holidays and weekends:

    • Orders received prior to 1:00 PM Eastern Time (ET) will ship the same day the order is received.
    • Orders received after 1:00 PM ET will ship the next business day of when the order is received.
    You will receive a confirmation email once it's shipped so you can track your Buddle bundle of joy.

  • At any time, you can click the link in your order confirmation email to check the status of your Buddle bundle of joy.

    If your order has already shipped, use the tracking number in your shipping confirmation email to track its progress.

    If you have any questions on the status of your order or would simply like to learn more about Buddle Skincare, please feel free to contact a member of our Customer Care Team at hello@buddleskincare.com or (833) 777-6880.

  • Once your order ships, you will receive a confirmation email containing your tracking information. Simply click the tracking number in your shipping confirmation email to track its progress.

    If you have any questions on the status of your order or would simply like to learn more about Buddle Skincare, please feel free to contact a member of our Customer Care Team at hello@buddleskincare.com or (833) 777-6880.

  • We ship everywhere in the United States, including Hawaii, Alaska, and Puerto Rico. At this time, we do not ship outside of the United States or to P.O. boxes, nor do we accept P.O. box billing addresses.

  • Please review your shipping information at checkout to prevent any errors or delays in shipping.

    If you made a booboo entering your shipping address or need to make a change, please contact our Customer Care Team as soon as possible at hello@buddleskincare.com. We will make every effort to fix the booboo. If we are unable to correct the booboo before it ships, additional charges may apply.

  • Contact a member of our Customer Care Team at hello@buddleskincare.com or (833) 777-6880.

  • We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Meta Pay.

  • Your card will be charged when your order is placed.

    You will receive a confirmation email once your order has been placed and once it has shipped.

  • Loving others is a core value for us. If you're new to the Buddle family and haven't made a previous purchase, we'll send some love your way when you sign up to receive our emails.

    You can also give us a follow on social @buddleskincare to stay up-to-date on all the latest news, events and sales. Instagram

  • Oh snap! First, double check to make sure you entered the right code and that it's not expired (thanks Captain Obvious!).

    You can only use one code at a time and each code can only be used once.

    If all else fails or you simply don't want to deal with it, drop us a line at hello@buddleskincare.com or (833) 777-6880 and a member of our Customer Care Team will be glad to help out.

  • No.

Returns & Refunds

  • If you're not 100% happy with your purchase, you can return the item for a full refund within thirty (30) days of the delivery date regardless of whether the item has been opened or not.

    Got busy and it's longer than 30 days, no worries! Contact our Customer Care Team at hello@buddleskincare.com or (833) 777-6880.

  • If you're not 100% happy with your purchase, you can return the item for a full refund within thirty (30) days of the delivery date regardless of whether the item has been opened or not.

    Got busy and it's longer than 30 days, no worries! Contact our Customer Care Team at hello@buddleskincare.com or (833) 777-6880.

  • Contact our Customer Care Team at hello@buddleskincare.com or (833) 777-6880.

  • Don't sweat it. Even though discount codes are valid for one use only, Contact our Customer Care Team at hello@buddleskincare.com or (833) 777-6880 and they will get you taken care of!

  • No worries. Seriously!

    The Buddle Promise is our commitment to you to provide your family with products you can trust and a worry-free experience you are 100% happy with. While our hope is everyone loves the Buddle products as much as we do, we understand that sometimes it's just not the right fit.

    If you're not 100% happy with your purchase, you can return the item for a full refund within thirty (30) days of the delivery date regardless of whether the item has been opened or not.

    Got busy and it's longer than 30 days, no worries! Contact our Customer Care Team at hello@buddleskincare.com or (833) 777-6880.

  • Contact our Customer Care Team at hello@buddleskincare.com or (833) 777-6880.

Account

  • You can update your default address and billing information by logging into your Shop account. You can log into Shop Pay here.

    Please note that updating your address in your Shop account will not update your address for a purchase made through Buddle. To update your address for a Buddle purchase, please contact our Customer Care Team at (833) 777-6880 or submit a form through our contact us page.

  • You can update your Shop Pay account login information by logging into your Shop account. You can log into your Shop Pay account here.

Other Questions

  • You've got this. Take it day by day, hour by hour, minute by minute if necessary. This phase won't last forever. If your baby could speak, they would say, “Thank you, I appreciate all you're doing, I love you. Thank you for using Buddle on my bottom.”

  • Car seats, strollers, and everything else has advanced, b. Why not the treatment and prevention of diaper rash?

    With our collective experience in prescription and over-the-counter skincare products, we set off on a mission to bring the treatment and prevention of diaper rash to current times, leveraging experts who have the latest and most comprehensive understanding of the condition and the dynamics involved.

    We assembled a group of pediatric dermatologists, pediatricians, microbiome experts, and formulation chemists to take a deep dive into the unique needs of baby's maturing skin, the complex diaper microenvironment, the interaction between the gut microbiome and skin microbiome, and diaper rash itself.

    After two years of research and rigorous testing, the Buddle Diaper Rash System was born and we couldn't be more excited to bring it to you and your family.

  • Contact our Customer Care Team at hello@buddleskincare.com or (833) 777-6880.

  • Buddle Skincare is available through the Buddle Website, Amazon.com, and other online retailers.