Return & Refund Policy

The Buddle Promise

We want you to be happy with your Buddle purchase. If something is not right, contact us and we will work with you to make it right.

Products purchased directly from BuddleSkincare.com may be returned for a refund within 30 days of the delivery date, whether opened or unopened.

If more than 30 days have passed, contact our Customer Care Team at hello@buddleskincare.com or (833) 777-6880. Requests outside the standard return window will be reviewed individually and are not guaranteed.

How to start a return

All return requests must be initiated through our Customer Care Team.

Please contact hello@buddleskincare.com or (833) 777-6880 and provide:

• your name;
• order number;
• product being returned; and
• reason for the return.

Our team will provide return instructions and, when applicable, a return shipping label.

Please do not send products back without first contacting Customer Care, as doing so may delay processing of your return or refund.

Return shipping

Unless the product was shipped incorrectly, arrived damaged or defective, or we otherwise agree to cover the return, return shipping and original shipping charges may be deducted from the refund.

If you believe you received an incorrect, damaged, or defective product, contact us before returning it so we can review the issue and provide the appropriate next steps.

Refund timing

Once a returned item is received, we will review the return and process any approved refund within 3 business days.

Refunds are issued to the original payment method used for the purchase.

After Buddle submits the refund, your bank, credit card issuer, or payment provider may require additional time to post the credit to your account. This processing period is controlled by the financial institution and is outside Buddle’s control.

If you have received confirmation that your refund was issued but do not yet see the credit, please allow your financial institution time to complete processing before initiating a payment dispute. You may also contact us at hello@buddleskincare.com so we can confirm the refund status and provide supporting documentation.

Refund amount

Approved refunds will generally cover the purchase price of the returned product.

Original shipping and handling charges are non-refundable unless the order was incorrectly fulfilled, the product arrived damaged or defective, or otherwise required by applicable law.

Any return-shipping costs for which the customer is responsible may be deducted from the refund.

Purchases made through Amazon or other retailers

We can only process returns and refunds for purchases made directly through BuddleSkincare.com.

Products purchased through Amazon, another online marketplace, or another retailer must be returned or refunded through the retailer where the purchase was originally made and are subject to that retailer’s policies and procedures.

Damaged, defective, or incorrect orders

If your BuddleSkincare.com order arrives damaged, defective, or incorrect, contact our Customer Care Team as soon as possible at hello@buddleskincare.com.

Please include your order number and, when requested, photographs or other information that will help us review the issue.

We will determine the appropriate resolution, which may include a replacement, refund, or other accommodation.

Questions about an active return or refund

If you have an active return or refund, please continue communicating with our Customer Care Team until the issue is fully resolved.

If you are waiting for a refund to appear on your account, contact us before initiating a chargeback or payment dispute. We can confirm whether the refund has been submitted and provide transaction information that may help your financial institution locate the pending credit.